Privacy Policy

Thank you for visiting Insight Therapy. Your privacy is incredibly important to me. I believe in complete transparency, which is why this policy outlines exactly what personal information is collected, how it is used, and your rights regarding your data.

By using this website, you agree to the terms of this Privacy Policy.

1. Website Visitors & Analytics

This website is hosted by Squarespace. To help understand site traffic and improve the user experience, Squarespace automatically collects certain de-personalised data when you visit. This includes:

  • Information about your browser, network, and device.

  • Your IP address.

  • The web pages you visited before arriving here.

  • Your activity on this site (clicks, pages viewed, scrolling, and searches).

2. Cookies

This website uses cookies (small text files downloaded to your device) to run safely and effectively:

  • Functional Cookies: Always active to ensure the website loads securely and functions correctly.

  • Analytics Cookies: Only turned on if you accept our cookie banner, helping me see general site traffic and visitor activity.

3. Fonts

To display the website's text beautifully and correctly, this site pulls font files from Google Fonts and Adobe Fonts. These external servers may automatically receive your IP address and basic device/browser information to deliver those fonts to your screen.

4. Counselling Services & Client Data

Insight Therapy is a strictly confidential service. I only collect the personal data necessary to run my practice safely, professionally, and legally.

What is collected:

  • Basic Information: Your name, address, phone number, and email address.

  • Emergency Information: Your Date of Birth, GP surgery details, and an emergency contact (only used in a medical or mental health emergency).

  • Clinical Records: Your signed therapy contract and brief, factual session notes.

How your data is protected and shared:

  • Total Security: All your information and session notes are stored securely. Session notes are kept completely anonymous, with your name and identifying details removed.

  • No Selling: Your data will never be sold or shared with third parties for marketing purposes.

  • Legal & Professional Exceptions: Information is only shared outside the practice if you request it, if required by a court of law, or if a trusted professional colleague needs to access your contact details to notify you in the unlikely event that I am suddenly incapacitated by illness or accident.

Data Retention (How long it's kept):

  • Records are kept securely for one year after your final session and are then securely destroyed.

5. Your Rights

You have the right to access any of your session notes or personal data at any point during your therapy, and up to one year after your sessions conclude.

6. Professional Standards & Registrations

Insight Therapy operates under strict professional frameworks to ensure the highest standards of care and data security:

  • Registered with the Information Commissioner’s Office (ICO) for data protection.

  • Member of the British Association for Counselling and Psychotherapy (BACP), UK Association for Transactional Analysis (UKATA), and European Association for Transactional Analysis EATA, adhering fully to their Ethical Frameworks for Good Practice.

  • SSL Certificated – Insight Therapy is protected by an SSL certificate, which helps keep information shared through the website secure by encrypting data transmitted between your browser and the website.